Shipping Policy

At My Store, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below.

1. Shipping Locations

  • We currently ship orders across India.

  • Orders to remote or non-serviceable locations may take additional time or may be canceled if delivery is not possible.

2. Order Processing Time

  • Orders are processed within 1–2 business days after successful payment.

  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Time

  • Standard shipping delivery time is 3–7 business days after dispatch.

  • Delivery times may vary based on location, courier partner, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.

  • Free shipping offers, if any, are subject to promotional terms and may change without prior notice.

5. Courier Partners

  • We use trusted third-party courier partners to deliver your orders.

  • Once shipped, My Store is not responsible for delays caused by courier services.

6. Cash on Delivery (COD)

  • COD is available on selected locations and products.

  • My Store reserves the right to disable COD for certain orders or locations.

7. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS or email.

  • You can track your shipment using the provided tracking link.

8. Incorrect Address or Failed Delivery

  • Customers are responsible for providing correct shipping details.

  • Orders returned due to incorrect address or customer unavailability may incur re-shipping charges.

9. Damaged or Lost Shipments

  • If your order arrives damaged, please inform us within 24 hours of delivery with proper photos or videos.

  • In case of lost shipments, we will coordinate with the courier partner to resolve the issue.