Return & Refund Policy

At My Store, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

  • We accept returns only for damaged, defective, or incorrect products.

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

  • Return requests must be raised within 7 days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or washed products

  • Products damaged due to customer mishandling

  • Items purchased during clearance or sale (unless damaged)

  • Customized or made-to-order products

3. Return Process

To initiate a return:

  1. Contact our support team within 7 days of delivery

  2. Share your order ID, reason for return, and clear images/video of the product

  3. Once approved, our team will guide you through the return process

Unauthorized returns will not be accepted.

4. Refunds

  • After receiving and inspecting the returned product, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method used during purchase.

5. Replacement

  • If you receive a damaged or defective product, we offer a free replacement (subject to stock availability).

  • In case the replacement product is unavailable, a refund will be issued.

6. Shipping Costs

  • Return shipping costs will be borne by My Store only in cases of damaged or incorrect products.

  • For all other return requests, shipping charges are non-refundable.

7. Cancellation Policy

  • Orders can be canceled only before dispatch.

  • Once shipped, orders cannot be canceled.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • If the issue persists, contact our support team