Delivery policy

At My Store, we aim to deliver your orders safely and on time. Please read our Delivery Policy carefully.

1. Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

  • Estimated delivery time is 3–7 business days, depending on your location.

  • Delivery timelines may vary due to courier partner delays, weather conditions, or other unforeseen circumstances.

3. Shipping Coverage

  • We currently deliver across India.

  • Delivery to remote or non-serviceable areas may take additional time.

4. Delivery Charges

  • Delivery charges, if applicable, will be clearly mentioned at checkout.

  • Any free shipping offers are subject to terms and may change without prior notice.

5. Address Accuracy

  • Customers are responsible for providing complete and accurate delivery details.

  • My Store will not be responsible for delays or non-delivery due to incorrect or incomplete addresses.

6. Failed or Delayed Delivery

  • If delivery fails due to customer unavailability or incorrect details, re-delivery charges may apply.

  • My Store is not responsible for delays caused by courier partners once the order has been dispatched.

7. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS or email.

  • Customers can track their order using the provided tracking link.

8. Damaged Packages

  • If the package appears damaged at the time of delivery, please refuse delivery and contact us immediately.

  • If damage is discovered after delivery, inform us within 24 hours with photos or videos.